Shipping & Refund Policy

Shipping Information

Processing & Dispatch Times

  • Orders are typically processed within 1-2 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

Shipping & Refund Policy (Shipping Methods & Delivery Times)

  • Standard shipping: 3-7 business days, depending on your location.

  • Express shipping: 1-3 business days (additional fees apply).

  • Ultra Fast Shipping: 24 hours! (Only in the US and CANADA)

  • Shipping times may vary due to demand, holidays, or unexpected delays.

Shipping Rates

  • Shipping fees are calculated at checkout based on location and shipping method.

  • Free standard shipping may be offered for orders exceeding a specified minimum value (conditions apply).

Order Tracking

  • Once your order is shipped, you will receive a confirmation email with tracking details.

  • Track your order status at any time via the “My Account” page.

Shipping Restrictions

  • We do not ship to locations where sale or delivery of vaping products is prohibited by law.

  • Adult signature may be required upon delivery.

  • International shipping: Customers are responsible for any import duties, taxes, or customs fees.

Shipping & Refund Policy

Eligibility for Refunds & Returns

  • If you are not satisfied with your purchase, you may request a return or refund within 14 days of receiving your order.

  • Products must be unused, unopened, and in their original packaging to be eligible.

  • For health and safety reasons, we cannot accept returns of used or opened products.

How to Request a Return or Refund

  1. Contact our customer support team with your order number and reason for return.

  2. We will provide a return authorization and instructions for shipping the item(s) back.

  3. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Shipping & Refund Policy

  • Approved refunds will be issued to the original payment method within 5-10 business days.

  • Shipping charges are non-refundable, unless the return is due to our error (wrong/defective product).

Damaged, Defective or Incorrect Items

  • If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

  • We may request photos of the item and packaging to expedite your claim.

Non-Returnable Items

  • Consumables (such as e-liquids) and opened cartridges/pods are non-returnable for health reasons.

  • Sale items or gift cards are also non-returnable.

Contact Us

For any shipping or refund inquiries, please contact our Customer Service team at sales@forgervapes.com.

Please note: This page is for general policy information. Local laws and regulations may affect shipping and refunds of vaping products in your country or region. Always ensure compliance with legal age and product regulations before purchase.